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Privacy policy

Privacy Policy

Last updated: 08/25/25

Citadel Spaces operates this website, store, and related services, including all information, content, features, tools, products, and services, to provide you with a curated shopping and project experience (the “Services”). Citadel Spaces is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and use of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include anonymous or de-identified information. Depending on how you interact with the Services, we may collect:

  • Contact Information: Name, billing/shipping address, phone number.

  • Financial Information: Payment card details, payment confirmations, transaction records.

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Details you share when contacting us for support or inquiries.

  • Device & Usage Information: IP address, browser type, operating system, and how you navigate and interact with the Services.

Sources of Personal Information

We collect information from:

  • Directly from you (account creation, purchases, inquiries, etc.).

  • Automatically via cookies, analytics, and similar technologies.

  • Service providers and partners who help operate our Services.

  • Other third parties where permitted by law.

How We Use Personal Information

We may use your personal information to:

  • Provide and Improve Services: Process payments, fulfill orders, ship products, manage accounts, and customize your experience.

  • Marketing and Communications: Send you promotional emails, updates, or targeted ads (with the option to opt out at any time).

  • Fraud and Security: Verify accounts, process secure payments, prevent fraudulent or malicious activity, and protect public safety.

  • Customer Support: Respond to inquiries and maintain relationships with clients.

  • Legal Obligations: Comply with applicable law, respond to lawful requests, and enforce our policies.

How We Share Personal Information

We may share personal information only when necessary, including:

  • With Shopify (our platform provider).

  • With service providers (payment processors, shipping carriers, analytics providers, IT support).

  • With marketing partners (to provide advertising services, subject to your opt-out rights).

  • To comply with legal obligations or in connection with a business transaction.

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted by Shopify. Information you provide may be shared with Shopify or other third parties to operate and improve the Services. Shopify may also use your information for its own purposes in accordance with its privacy policy. To learn more, visit Shopify’s Privacy Policy and Privacy Portal.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies before providing personal information.

Children’s Data

Our Services are not directed to children under the age of 16, and we do not knowingly collect their personal information.

Security and Retention

We use reasonable safeguards to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute security.

We retain personal information only as long as needed to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have rights including to:

  • Access the information we hold about you.

  • Request corrections or deletion of your information.

  • Opt out of targeted advertising or marketing communications.

  • Request data portability.

You may exercise these rights through the Services or by contacting us at the details provided below.

International Transfers

Your personal information may be transferred outside your country of residence. Where required, we use recognized safeguards such as Standard Contractual Clauses to protect your data.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will post updates here with a new “Last Updated” date.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Citadel Spaces
sales@citadelspaces.com
(916) 223-5762
5855 Power Inn Rd, Sacramento, CA 95824