Frequently Asked Questions

Citadel Spaces connects you directly to premium surfaces at wholesale-direct pricing, so you pay closer to true material cost without the traditional showroom markup. Every price you see already reflects that direct model. Browse countertops and slabs or flooring to view current pricing, and reach out through our contact page for a detailed project quote.

There is no membership fee and no account cost to shop with us. Most surfaces carry a modest order minimum tied to how the material is sold, such as a single box or slab, rather than a set dollar threshold. For large projects or standing trade accounts, contact us and we will outline the simplest path for your volume.

Pricing units follow the material. Tile and many floors are sold by the box, with the covered square footage listed on each product. Natural stone is often priced per slab, while trims and accent pieces are sold individually. Every listing states its unit clearly, so you always know whether you are buying by square foot, box, slab, or piece.

Yes. Designers, contractors, builders, and developers can access tiered project pricing that improves with volume and repeat ordering. We can also hold material for phased jobs and coordinate multi-unit quantities. Share your project scope through our contact page and our team will set up the right account and pricing structure for the work.

Engineered wood has a real hardwood top layer over a stable core, giving an authentic look with better moisture tolerance than solid wood. Luxury vinyl is fully waterproof and highly durable, ideal for busy or damp rooms. Laminate sits between them on cost with a printed surface. Compare all three across our flooring collection.

Quartz is engineered for consistent color and needs no sealing, which keeps maintenance low. Granite and quartzite are natural stone, each slab unique, with quartzite being exceptionally hard and heat tolerant. Your choice balances upkeep, appearance, and how the surface will be used. Explore options in countertops and slabs and natural stone.

Most natural stone benefits from sealing, which reduces staining by slowing how quickly liquids absorb. Porous stones such as marble and some granites are typically sealed on installation and periodically after, while dense quartzite needs it less often. Engineered quartz never requires sealing. A simple water test on the surface tells you when resealing is due.

For bathrooms, basements, and other moisture-prone rooms, waterproof surfaces perform best. Luxury vinyl and porcelain tile both handle humidity and spills without warping, making them dependable below grade or near water. For patios and covered outdoor rooms, look to our outdoor surfaces. Browse interior options in flooring and wall tile and backsplash.

Yes. Many of our floors offer coordinating trims, transitions, and stair nosing designed to match the plank or tile, giving a finished look where surfaces meet or change height. Availability varies by product line, so confirm matching pieces on the product page, or contact us and we will identify the right accessories for your flooring.

Measure each room's length and width in feet, multiply them for the area, and add the areas of separate spaces together. For irregular rooms, divide the floor into rectangles and sum them. This gives your base square footage before waste. Our contact page team can review a rough sketch and check your numbers for you.

Plan to add roughly ten percent to your measured square footage for standard installations, covering cuts, offcuts, and the occasional damaged piece. For diagonal layouts, herringbone patterns, or rooms with many angles, fifteen percent is safer. Ordering the overage up front keeps your material from one production run and avoids shade variation later on.

Break the layout into rectangles, measure each section's length and depth, and add them for total square footage, then account for overhangs on islands and any exposed edges. Slab yield depends on seams and edge profiles, so sizing is best confirmed against the actual slab. Send your dimensions through our contact page for a slab layout review.

In-stock surfaces are typically prepared for dispatch within a few business days of your order. Freight transit time then depends on distance and delivery type. Specialty or made-to-order materials can require additional time, which is noted where it applies. For a firm date on a specific item, contact us and we will confirm current availability.

Yes, we deliver nationwide. Smaller orders travel by parcel carrier, while tile, stone, and flooring usually move by freight on a pallet because of their weight. Freight deliveries arrive by truck and are commonly curbside, so plan for help unloading heavier material. Delivery cost and method are confirmed at checkout or on your quote.

Inspect everything before you sign. Check the pallet and cartons against your packing list, confirm quantities, and note any visible damage on the delivery receipt before the driver leaves, even if the packaging looks only slightly disturbed. Photograph anything questionable. Signing clear can limit later claims, so a few minutes of inspection protects your order.

Many click-together floors suit a confident do-it-yourself installer, while stone countertops, large-format tile, and intricate patterns are best left to professionals with the right tools and experience. Weigh your timeline, the material, and the finish you expect. If you are unsure, contact us and we will give you an honest read for your specific project.

We focus on supplying the material, and we are glad to support your fabricator or installer with the specifications, slab details, and layout information they need to work accurately. If you do not yet have a professional lined up, contact us through our contact page and we can point you toward the right questions to ask when hiring one.

Unopened, uninstalled stock material in resalable condition can generally be returned within the stated window, with return freight and a restocking consideration noted at the time. Special orders, cut pieces, and clearance items are typically final sale, and installed material cannot be returned. For the specifics on your order, reach out through our contact page.

Note any damage or shortage on the delivery receipt at the time of delivery and photograph the affected cartons and material. Then contact us promptly with your order number and those photos so we can arrange a replacement or resolution. Documenting the issue at delivery is what allows a freight claim to move quickly.