Returns & Refunds

Overview

We want you to love your materials. If something isn't right, here's how returns and refunds work.

30-Day Return Window

Unopened, uninstalled stock items in their original packaging are eligible for return within 30 days of delivery. This excludes cabinets, countertops, slabs, and panels, which are always final sale. Returns must be in minimum manufacturer quantities (usually 6+ cartons).

25% Restocking Fee

Approved returns are subject to a 25% restocking fee on the returned merchandise.

Final Sale: Cabinets, Countertops, Slabs & Panels

Cabinets, countertops, slabs, and panels are non-returnable. All sales of these products are final and cannot be returned or refunded.

Non-Returnable Items

Installed products (including installed flooring), cut-to-size, custom, clearance, and special-order products, plus opened adhesives, are final sale.

How to Start a Return

Contact our team with your order number for authorization and instructions. Please do not ship items back without an RMA.

Refunds & Freight

Approved refunds (less the 25% restocking fee) are issued to your original payment method within 5 to 10 business days of us receiving the goods. Outbound and return freight are the customer's responsibility unless the item arrived damaged or defective.

Damaged or Defective

Note any damage on the delivery receipt and contact us within 48 hours with photos. We'll replace or refund damaged or defective items at no cost to you.

Contact Us

Need to start a return or have a question? Email sales@citadelspaces.com or call (916) 223-5762.